1. Nature of the service
Important notice. Every purchase always delivers a physical product, according to the probabilities published for each box. We adopt responsible-buying practices to protect vulnerable users.
2. Our commitment
Opening mystery boxes should be a light form of entertainment. It must never become a form of investment, nor undermine your financial or personal wellbeing. This policy describes the tools we provide to help you buy responsibly.
3. Principles
- Decide beforehand how much you are willing to spend.
- Only spend money you can afford to spend.
- Avoid opening boxes in an altered emotional state.
- Each opening is independent — past results do not affect future ones.
- Probabilities are always visible. Read them before deciding.
4. Protection of minors
The service is for users aged 18 or older. We check age at registration and may request ID where appropriate. Parents and guardians are encouraged to set up parental controls on the devices minors can access.
5. Warning signs
Seek help if you recognise any of these patterns:
- spending more than you planned;
- trying to make up for past openings with more openings;
- hiding your activity from people close to you;
- buying to escape difficult emotional states;
- feeling anxious when you cannot open boxes.
6. Where to seek help
- National Council on Problem Gambling (USA) — 24/7 helpline, 1-800-GAMBLER · www.ncpgambling.org
- Gamblers Anonymous (international) — group meetings worldwide · www.gamblersanonymous.org
- BeGambleAware (international) — resources and helpline · begambleaware.org